For frequent air travelers, one of the first things you quickly get acquainted with when arriving at the airport is the presence of SkyCaps ready to assist with your "stuff". Surely we have all felt our stress or anxiety level ratchet up a notch or two as we unload our vehicles of the luggage, car seats, strollers, golf clubs, pack-n-plays, and any other household items we plan to take with us on our trip. Do you take advantage of the curbside staff and appreciate how much stress they can take off your airport experience or do you choose to wheel all your luggage inside, stand in line and wait for the next available airline agent on your own?
One critical lesson that I learned when scaling my business a few years ago was to get really clear that I didn't have all the answers and that I couldn't do it alone. As a self-professed control freak, that can be a startling revelation. In the context of building companies, Luggage Carriers are those key people in an organization that are critical to the success of a company and possess a few of these not so common characteristics like:
They quickly identify new ideas/initiatives for the business and take ownership so you don't have to.
Their feedback is always constructive.
They are your eyes in your blind spot.
They keep their word.
They don't seek acknowledgement (but surely deserve it) and are quick to praise others.
They always have G.A.S. (the Give a Shit factor)
Most employees want to work with them or for them.
When I advise the owners of small to medium sized companies, I always get curious about the presence of Luggage Carriers in their business and more importantly if my clients can identify them. Take a moment to think about who the luggage carriers are in your business (large or small, whether you're the owner or not)!
Do you know who the luggage carriers are in your business?
How do you identify them?
How many luggage carriers do you have and how many do you think you need today and for the future of your company?
What area(s) of your business could use a luggage carrier?
A general rule that I use when assessing companies is that there must be at least 1 luggage carrier out of every 5 employees (20% of the total staff) to set the stage for future success in a company. A key distinction to note is that your luggage carriers may not be designated by title, seniority, education, industry experience or even by shares of ownership. If you don't know who you're "Luggage Carriers" are, you are sure to end up with a ton of baggage. For helpful insights into identifying and developing your luggage carriers or to set up a conversation about how to create break-through results in an area of your business, shoot me a note.